Here are answers to some frequently asked questions.
If you require technical support while roaming, please call: (852)
2186-7678 or e-mail: cservice@powernetix.com
| Q. |
I am having difficulty connecting to the
number I have selected. |
| A. |
Should you encounter problems connecting to
an access number, try an alternate number within the region
you are traveling. If you can connect sucessfully to another
number it may indicate the initial access number or site is
temporarily unavailable. Make sure that you are dialing the
required prefixes and local dial code for the region. (Many
hotels require that you dial a number to get an outside line.)
If you are unable to connect to other access numbers this may
indicate that your modem is not well chonnect to the phoneline
or that you have a modem compatability problem. Consult technical
support or your modem manufacturer. |
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|
| Q. |
I can't hear a modem sound on the other
end of the line. |
| A. |
Check to see if your modem is turned on and
attached correctly to your computer and the phone system. Also,
check if the phone system is digital. If it is you will need
to have a special adapter to connect. An alternative is to request
access to a fax line since they must be analogue to function.
Check for pulse or tone dialing to ensure you select the appropriate
option in your software. You can also call the modem number
with your handset to ensure that it is a modem line. If the
access number is incorrectly published, please advise technical
support. |
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|
| Q. |
I keep getting a message telling me that
I am using an incorrect password. |
| A. |
This is a generic message in your connection
software that can indicate that you are using an incorrect login/password
(you must use the same password that you use at your home Internet
service provider to connect remotely). Don't forget to add @powernethk.com
after your user name. If difficulties continue, consult us to
ensure your account is active and that you are using the correct
user name and password. |
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|
| Q. |
I get a busy signal when dialing into an
access number while I'm roaming. |
| A. |
Occasionally there are times when an access
point will be busy. The iPass roaming service often solves this
problem by offering many access point options in the same calling
area. If this is not an option, wait a few minutes and try connecting
again. |
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|
| Q. |
My World Wide Web (WWW) access is really
slow. |
| A. |
If your access to the World Wide Web is slow,
it may be due to one of the following: |
| |
| 1. |
Slow Network Response |
| |
A noisy telephone line often causes
slow transmission speed; this is often the case in hotels.
This can cause modems to work at a slower baud rate than
their top speed because the modem has to correct for data
errors. Most iPass access numbers support connections
of at least 28,800bps but can be hindered by the telecommunications
network in the specific country. |
| 2. |
Proxy Servers |
| |
Proxy Servers are used by many ISPs
that speed up WWW access (they operate like a huge memory
of web pages so that popular sites are served from a local
source instead of using overseas bandwidth). If your browser
is set to use these, you need to disable this until you
are accessing your account again from your home ISP.
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| Q. |
My connection occasionally gets dropped
or hung in the middle of my session. |
| A. |
This could be a result of line noise. Your
line might drop out unexpectedly if the country you are visiting
has a poor telecommunications system or the line you are trying
to connect to has audible interference. In this case you will
need to disconnect and redial in through the access number.
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